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WeBuyNow Reviews

Who Are WeBuyNow?

WeBuyNow is a trading name of Springbok Properties.

What services do WeBuyNow provide?

WeBuyNow’s website doesn’t offer much detail about their services, but they suggest they can pay ‘up to 100% of market value’ and enable you to sell in ‘7-21 days’.

What is the buying process for WeBuyNow?

WeBuyNow’s website – webuynow.co.uk – doesn’t provide much information about their buying process. However, if you google ‘WeBuyNow reviews’ it will take you to another page of their website: webuynow.co.uk/reviews. On this page, the company goes into a little more detail about how they operate.

According to this area of their website, WeBuyNow “facilitate sales agreements within 30 days for 56% of their clients”. It’s important to note some of the language they use here. They ‘facilitate’ sales – this suggests they are finding a buyer for your property and not buying it directly. They also refer to ‘sales agreements’, not sales completions. This suggests they find buyers for 56% of their clients within 30 days, not that 56% of their buyers complete the sale of their property within 30 days. Finding a buyer does not guarantee a property sale.

A genuine cash homebuying company will be able to complete the sale of your property in 7-14 days. What WeBuyNow is referring to on their website appears to be a very different service.

Their website goes on to say: “We Buy Now relies on buyer enquiries for much of their business – so there is still the chance of your sale falling through…They are also unable to guarantee a precise sale time”. This makes it clear that the service being offered by WeBuyNow is not a genuine direct cash homebuying service. Unless they are buying your property directly with their own cash funds, a company will be unable to offer you any certainty around speed of sale or the price you will achieve.

How much below market value do WeBuyNow offer?

It’s unclear how much WeBuyNow pay for properties. Their website says they can pay ‘up to 100% of market value’, but their customer reviews suggest that this applies to their online estate agency service rather than a ‘quick sale’ option.

WeBuyNow customer reviews

WeBuyNow Reviews Trustpilot

WeBuyNow Trustpilot review score: We were unable to find any WeBuyNow reviews on Trustpilot. WeBuyNow is a trading name of Springbok Properties Limited. When WeBuyNow refer to a high number of customer reviews on their website, they seem to be referring to reviews left for Springbok. For this reason, we have also looked at Springbok customer reviews. Springbok have a Trustpilot score of 4.3/5 based on 3,447 reviews.

Although they have a relatively high score on Trustpilot, the majority of their reviews refer to an online estate agency service. We couldn’t find any reviews that mentioned a quick cash home sale service.

If a company is not buying your property directly with their own cash funds, they’ll be unable to offer you any guarantees around when your sale will complete or what price you’ll achieve.
Trustpilot reviews suggest that most customers choose to use the company for an online estate agency service. In their customer review responses, the company says that they target buyers who do not have a property to sell in order to complete the sale. Whilst, in theory, this should speed up a property sale and avoid property chains, sales will still likely take months rather than weeks and will not be guaranteed. This seems to be reflected in the reviews left. One customer suggested that the ‘quick sale’ they were after with Springbok was now running into its 12th month.

Their less positive reviews also mention some other worrying issues.

Several customer reviews mention being tied in with contracts and having ‘applications’ placed on their property titles with Land Registry. Whilst contracts are standard for an estate agency, they are a major red flag for a quick sale company, so homeowners should be wary if they’re asked to sign a contract when they think they’re signing up for a quick cash sale.

The company’s ‘call centre’ business model also attracts criticism in customer reviews. Customers report struggling to get hold of members of staff and leaving multiple messages that get ignored.
Referring to their online estate agency service, would-be buyers report being unable to book viewings, get any information about properties for sale, or make an offer on a property. Several also mention staff not turning up for property viewings or agents not knowing key information about the property they are showing. If these reviews are accurate, these practices are likely to have a significant impact on your property sale. Difficulty booking viewings and making offers will impact both the speed of your sale and how much you achieve for your property.

Springbok have responded to 99% of negative reviews left in the last 12 months. They have also requested for 110 reviews to be removed during that time period. Of those 110 requests, 75 were rejected, 30 were removed because Trustpilot couldn’t get hold of the reviewer, and 5 were removed after Trustpilot found them to be in breach of guidelines.

WeBuyNow Reviews Google

WeBuyNow Google review score: Again, we couldn’t find any WeBuyNow Google reviews. As WeBuyNow seem to consider Springbok reviews their own, we once again did the same. Springbok Properties score 4.1/5, based on 1,403 reviews.

Customer reviews on Google largely mirror those on Trustpilot. They have a fairly high score overall, but the negative reviews raise some serious concerns.

Several customers mention promises of quick sales that never materialise, being asked to sign contracts that tie you into using their services, and charges against properties with Land Registry that prevent you from selling to anyone else.

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Quick Move Now Ltd
Unit 9,
Coped Hall Business Park,
Royal Wootton Bassett,
Swindon, SN4 8DP

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Pros and Cons of WeBuyNow

Pros

  • UK-based company
  • Members of The Property Ombudsman (TPO)
  • Positive customer reviews relating to estate agency services

Cons

  • Lack of information on their website. It’s unclear from their website whether they buy any properties directly or simply offer an online estate agency service that aims to be quicker than high street competitors.We couldn’t find any customer reviews that suggested WeBuyNow bought their property directly. Any other method of sale is unable to offer any guarantees around speed or price.
  • A large number of customer reviews mention poor communication. Issues include unreturned phone calls, missed appointments, and an unresponsive call centre environment.
  • Several customer reviews suggest that the company tries to get negative feedback removed. This calls into question the accuracy and reliability of positive reviews left for the company.
  • Customer reviews mention being tied in with contracts and having charges placed on their property titles – this is a major red flag for a property buying company.

Compare WeBuyNow with Quick Move

Quick Move Now WeBuyNow
Established since 1998 Springbok Properties Limited was incorporated in 2014
Annual turnover £20.3 million WeBuyNow is part of Springbok Properties. As a small company, Springbok are exempt from having to publish full company accounts, so we’re unable to see their annual turnover. However, their most recent financial statement suggests they may not have the cash available to buy properties without relying on investors or mortgages.
Are they a member of any professional associations or redress schemes? Yes, Quick Move Now are members of The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB) WeBuyNow are members of The Property Ombudsman (TPO) but not the National Association of Property Buyers (NAPB). However, the group WeBuyNow are part of - Springbok - are members of the NAPB.
Is the company registration number available on the website? Yes Yes

Is WeBuyNow legit? - Our verdict

WeBuyNow don’t have any presence on Trustpilot or Google reviews, so it’s difficult for us to get a feel for customer experience. They claim to have more than 8,500 reviews, but this appears to refer to reviews of the company they are a trading name of: Springbok Properties.

With no customer reviews referring exclusively to WeBuyNow, it’s difficult for us to assess what service they provide. WeBuyNow’s main website claims to be able to provide quick cash house sales, completing in 7-21 days, but other pages of the same site seem to dispute that. We’ve also not found any customer reviews on either Trustpilot or Google that support this claim.

WeBuyNow’s own review page clearly states that they are unable to guarantee a sale timescale and says they rely on buyer enquiries so the sales are not guaranteed.

The value of genuine cash homebuying services lies in the speed and certainty they are able to offer. If a company is not purchasing your property directly, with their own cash funds, it’s difficult to see what benefit they could offer over selling with a high street estate agent.

Many of WeBuyNow/Springbok’s customers seem to have been encouraged to use their online estate agency service, but several reviews criticise a lack of property viewings, a lack of knowledgeable staff, and long protracted sales. Others state that the promised ‘pool of investors’ never materialised and they struggled to get much interest on their property at all.

Springbok’s listing on Companies House (the government’s register of companies) states that their principal activity is ‘real estate agency’. It also does not appear that they have the funds available to be able to purchase any volume of properties without relying on mortgages or investors. This, again, would make them unable to offer any guarantees around speed or certainty.

Online estate agencies provide a very different service to cash homebuying companies. An online estate agency can connect you with buyers (investors or buyers wanting to live in the property) but will have no control over how quickly the sale will complete once an offer has been accepted. One customer highlighted that what was supposed to be a ‘quick sale’ had taken nearly a year.

Genuine cash home buyers offer speed and certainty that cannot be matched by any other method of property sale. If you want a guaranteed sale or need your sale to complete on a specific date, an online estate agency simply cannot deliver any certainty.

Are WeBuyNow any good?

With a very sparse website and no customer reviews that explicitly refer to WeBuyNow (rather than the wider company they’re part of), it’s very difficult for us to assess whether WeBuyNow are any good at what they do.

We do know, from their own website, that they rely on buyer enquiries for much of their business. This suggests that they operate an online estate agency, but it’s unclear whether this is alongside a direct cash homebuying company or whether that is their main business model. Their latest company account suggest they do not have the cash available to buy any volume of properties directly without relying on mortgages or investors, which would mean they’re unable to offer any certainty around sale completion times or price achievable. We couldn’t find any customer reviews that suggested they successfully sold a property to WeBuyNow or Springbok within the 7-21 days suggested on WeBuyNow’s website.

The biggest concern we have about WeBuyNow is a lack of transparency and detail around the service they offer. WeBuyNow’s website gives very little information about the service on offer or their property buying process.

If you need a quick or guaranteed property sale, your only option is to sell to a genuine cash homebuying company. A genuine cash homebuying company will be able to purchase your property directly on a date of your choice, completing the sale in as little as 7 days if required.

Getting a cash offer from Quick Move Now is quick and easy

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FAQ's

  • How quickly can you buy my house?

    Quick Move Now can buy your property in as little as 7 days.

    We buy every property directly with our own cash funds. This means we’re able to provide a speed and certainty that cannot be matched by any other method of sale.

    Find out more about our simple house buying process here

  • How quickly can you make me an offer?

    Quick Move Now will be able to make you an indicative offer within a few hours and aim to get a formal offer out to you within 48 hours of property appraisal.

    Read more on how much we pay and why

  • How will you value my property?

    Quick Move Now carry out a full in-depth market appraisal. This will include valuations by independent local estate agents and a thorough assessment of the local property market. We are always honest and transparent about how we reach our figures and the evidence provided during the local estate agent valuation.

  • How much will you pay for my property?

    You can expect any genuine cash buying company to pay 80-85% of market value.

    Quick Move Now do not work to set discounts as we assess each property on it’s individual merit, but we will always make you the best offer we can.

  • Why do you buy at a discount?

    As a business, it is impossible for Quick Move Now to pay full market value for your property. This will be the same for any genuine cash home-buying company. Our discount covers several business expenses, including:

    • Higher level stamp duty
    • Legal fees
    • Business overheads
    • Cost of ownership

  • How do I know the offer is fair?

    Our formal offers are based on local independent estate agent valuations.

    As founding members of the National Association of Property Buyers (NAPB), honesty and transparency are integral to our business. Quick Move Now are also monitored by The Property Ombudsman and always follow their Code of Practice for Residential Property Buying Companies.

  • Will you carry out a survey before making me a cash offer?

    Quick Move Now do not carry out a property survey until our offer has been accepted (as with any open market sale).

  • How do I know you won’t change your offer at the last minute?

    All our formal offers are subject to survey. A serious structural issue found at the point of survey would be the only circumstance in which we would ever reduce our formal offer, but this is very unlikely and happens very rarely.

    Because Quick Move Now never ties you into using our services, if we are forced to reduce our offer you will be free to walk away without any cost or obligation.

  • Another company has made me a better offer. Will you match it?

    There are many companies claiming to be genuine companies who do not have the funds to buy your property directly. These companies will make you an attractive offer to tie you in, ask you to sign a contract, and then reduce their offer. It’s not usual for these companies to end up paying around 50-60% of market value.

    Quick Move Now put a lot of time and effort into assessing properties to ensure the offer we make you is fair, but we are always happy to speak to you if you have received a higher offer from another company.

    We’ve also gathered information on some of the most recognised names in the quick house sale industry which you may find helpful.

  • Do you charge any fees for your property buying service?

    No. Quick Move Now never charge any fees for our property buying service.

  • What’s the process for selling a property to Quick Move Now?

    Quick Move Now's property buying service includes 4 simple steps:

    1. Contact our team and provide some basic property information to receive an initial indicative offer.
    2. After an independent valuation, we’ll make you a free, no-obligation formal cash offer.
    3. If you choose to accept our formal cash offer, you will decide on your sale completion date.
    4. On your chosen completion date, the sale will complete and the money will be transferred to you.

  • Do you buy directly or will you connect me with investors?

    Quick Move Now only buy directly with our own cash funds. Any company that connects you with investors will be unable to offer any guarantees around price or timescale.

  • Will you need to visit my property in order to make me a cash offer?

    To make the best offer possible, we usually require a local estate agent to visit and complete an appraisal of your property.

    This is a short visit and will be arranged at a time to suit you.

    The only other property visits required would be the usual property survey and EPC assessment (if you don’t have a valid EPC).

  • Will there be lots of paperwork to sign?

    No, the paperwork you will be required to sign is the same to what you'd encounter in a traditional open market sale

  • Will I be tied in with a contract?

    Absolutely not! Quick Move Now NEVER ask our customers to sign anything that ties them into using us.

    We strongly advise customers to avoid any tie-in contracts or agreements. Companies that use these types of contracts are usually brokers rather than genuine cash buyers. This means they will try to connect you with investors or open market buyers, but will be unable to offer you any certainty around price or timescale. This removes all benefits associated with selling to a genuine cash home buyer, which are the speed and certainty they can offer.

    As with any property sale, there will be the usual legal property transfer documents for you to sign, but these will be drawn up by your solicitor, not the company.

  • How do I know Quick Move Now are genuine cash homebuyers?

    The easiest way to assess whether a company is buying properties directly is to check their company accounts on Companies House – the government register of companies.

    Lots of companies claim to be able to buy your property directly, but they should have accounts to back this up. If you need help with this, you can check out our ‘quick sale’ company review pages.

    Quick Move Now are transparent all the way through the process. Every property we buy is bought directly with our own cash funds and we are always happy to provide proof of funds so you know we have the money available to make good on our promises. We are a founding member of the National Association of Property Buyers (NAPB) and are monitored by The Property Ombudsman.

  • Are Quick Move Now regulated?

    No, despite Quick Move Now's best efforts the entire property-buying industry remains unregulated. Any company that suggests otherwise should be avoided. We are founding members of the National Association of Property Buyers (NAPB) and are monitored by The Property Ombudsman.

  • How long do I have to consider the cash offer?

    Quick Move Now's formal cash offers are valid for 7 days. If you need longer to think about it, that’s not a problem. We will simply need to do a quick reassessment of the local property market to ensure nothing has changed before we reconfirm the offer to you.

  • If I accept your offer, how long will it take to complete?

    If you accept our formal offer, you will be in complete control of the timescales. You simply tell us which date you’d like the sale to complete, and we’ll do the rest! Quick Move Now can buy in as little as 7 days if required.

  • Will I have one point of contact at Quick Move Now or have to speak to lots of different people?

    When you first contact Quick Move Now, you will speak to one of our friendly, helpful Client Account Managers. They will help to assess whether our service is the right fit for your circumstances.

    Once you reach the point of receiving a formal offer from us, you will be passed on to our Purchasing Director, who will then support you all the way through to sale completion.

    Read more about our friendly and dedicated purchasing team here

  • How quickly will I receive my payment?

    The money will be transferred on the day your sale completes, which can be as quickly as 7 days after offer acceptance if required.

    Quick Move Now can pay a deposit on exchange of contracts to assist with your moving costs, if that’s something you would find helpful.

  • Will I need a solicitor?

    Yes, you will need to instruct a solicitor to act on your behalf. Quick Move Now can either recommend a reputable solicitor or you may choose your own.

  • What happens if I have a mortgage or other loan on my property?

    As long as the sale price covers your outstanding mortgage and any loans on the property, this won’t be a problem.

    All money is handled through your solicitor, who will ensure the outstanding mortgage and any other secured debts are repaid from the proceeds of the sale. Your solicitor will then transfer the remaining balance to your account.

  • What type of property can you buy?

    Quick Move Now can buy all different types of residential properties. From 1-bedroom flats to large detached family homes.

    Find out more about what we buy here

    Unfortunately, we do not currently buy age-restricted properties.

  • My property is in poor condition. Will you still buy it?

    As long as your property is structurally sound and mortgageable, Quick Move Now can still make you an offer. This means you don’t have to worry about decorating or DIY before you sell.

  • Can you buy anywhere in the UK?

    We currently buy properties in any area of England or Wales. Unfortunately, Quick Move Now do not buy properties in Scotland or Northern Ireland.

  • Will the sale be discreet?

    Yes, it will. There will be no ‘for sale’ signs or online property listings. The only people who will know about the sale will be those directly involved with it.

  • Can I sell to Quick Move Now if I’m already on the market with an estate agent?

    Yes, you can. You’ll need to check the terms of your contract with the estate agent, but this is something Quick Move Now can help you with.

  • I’m about to be repossessed. Is it too late to sell to Quick Move Now and stop the repossession?

    Quick Move Now buy directly with our own cash funds, meaning we’re able to step in at the last minute to stop repossessions. As long as your lender is satisfied the mortgage arrears and outstanding debt will be cleared by an agreed date, they can stop the repossession order.

    This means you can avoid the usual financial repercussions of having a property repossession on your financial record.

  • Can Quick Move Now buy tenanted properties?

    Quick Move Now require properties to be vacant at the point of sale, but we can make an offer while your property is tenanted.

    If you want to accept our offer, you will need to ensure your tenant moves out before we exchange contracts.

  • Can you buy ex-local authority properties?

    Yes. Quick Move Now are happy to consider ex-local authority properties.

  • Are there any situations in which Quick Move Now can’t make an offer on a property?

    Some circumstances would prevent Quick Move Now from being able to make an offer, including:

    • Unmortgageable properties
    • Properties where we’re unable to accurately ascertain market value
    • Where the property owner is unable to ensure the property will be vacant by exchange of contracts
    • If there are other factors that make a property unreasonably high-risk for us to re-sell
  • I’m not in a rush. Can I still sell my property to Quick Move Now?

    Absolutely. Homeowners use Quick Move Now's home buying service for two distinct benefits: speed and certainty. We can guarantee the sale of your current property, whether you’re looking to move in 2 weeks or 2 months! You choose the date you want the sale to complete and we will work to your timescales.

  • What will happen to my property after I sell it to Quick Move Now?

    Once Quick Move Now has bought your property, we will look to re-sell it on the open market. This means we will take on all of the uncertainty around price and timescale that our service enables you to avoid.

  • Is my personal data safe with Quick Move Now?

    Absolutely. Quick Move Now take data protection very seriously. We will only pass your personal details on to parties relevant to your property sale, eg. surveyors and solicitors. You will be kept informed at each step of the process.

  • How do I make a complaint?
    Quick Move Now are committed to providing excellent service. If you're unhappy, please let us know. Click here to view our complaints procedure.

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